It shows the aptitude and business savy of the owners/manager. Do not keep the volume at a reasonable level, no, get rid of the elderly using one of his posts as the reason, while keeping the fire exits locked to avoid anyjuan from entering free to the premises. Believe it or not.
This is the final email sent to the not so bright, intelligent or reasonable manager, native of some southern neck of the woods..
 | Fri, Feb 17, 2012 at 6:44 PM |
Dear Mr. X, Thanks for taking 90 seconds, to respond. When a customer request respect, and his/her emails are not responded as business protocol and professionalism demands, it shows on your part, very little or no understanding of the law, health issues as hearing loss with unnecessary musical decibels for both, customers paying a membership and your staff. My requests to keep a healthy volume while I trained, even with ear plugs, were mocked and ignored, arbitrarily, more than once, increased after my requests. Following business, logic, any cancellation of my contract, within the law, requires not only a written notification. Asking me to call you, futile, since talking to you and Mark Gross was pretty much the same as talking to a wall. Since your club is run by the blind and unsophisticated, leading the blind, I have nothing to add. If I have offended you, I declare that at sixty of age, I never saw such amateurish management practices in half my life in the USA or Puerto Rico. Your club is the first establishment, where the customer with criteria, is not always right. The law, elementary school logic demanded a written statement. I did not become a member by telephone, I signed a contract, in person. You have the right to cancel, is not the issue. All of you came here expecting to create a night club or a disco in a gym? Not to get into what in the USA will be a violation of fire department codes without any control of CAPACITY and on top with ALL the fire exits, LOCKED. Lets hope there is not a fire on your premises...The law suits will leave you and every one else without socks. Finally, congratulations for yesterdays showmanship. Tell the big headed, inner city middle aged from the Bronx; that his cocky acting was very amusing... Do what you have to do, send the written cancellation. That is that. Cordially your humble servant | |
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